Privacy Policy

1. General Information

The protection of your personal data is important to us. Below, we inform you about which personal data is processed when you visit our website https://aggents.com/, when you use our online shop, when you place orders, and when you contact us, for what purposes this is done, and what rights you have.

Personal data includes all information that relates to an identified or identifiable natural person, for example, name, address, email address, telephone number, payment data, order data, or IP address.

2. Controller

The controller for data processing on this website is:

aggents international GmbH
Friedrichstr. 95
10117 Berlin
Germany

Phone: +49 (0)162 2644 637
Email: office@aggents.com

Represented by the managing director:
Michael Ratschinski

3. Data Protection Officer

If no legally mandatory data protection officer has been appointed for our company, you can contact us directly using the contact details provided above for questions regarding data protection.

If a data protection officer has been appointed, their contact details should be added here.

4. Collection and Storage of Personal Data When Visiting the Website

When you access our website, information is automatically transmitted to our website's server by the browser used on your device. This information is temporarily stored in so-called server log files.

Specifically, the following data may be processed:

  • IP address of the requesting device
  • Date and time of access
  • Accessed page or file
  • Used browser and browser version
  • Used operating system
  • Referrer URL
  • Amount of data transferred
  • Notification of successful retrieval

This data is processed to technically provide the website, ensure its stability and security, and to detect misuse or technical malfunctions.

The legal basis is Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the secure, stable, and functional provision of our website.

5. Contact Form and Contacting Us

If you contact us via the contact form, by email, or by phone, we process the personal data you provide. This may include, in particular:

  • Name
  • Email address
  • Telephone number
  • Company
  • Content of the message
  • Time of contact
  • Technical data for transmitting the request

Processing is carried out to handle your inquiry, to communicate with you, and, if applicable, to initiate or execute a contractual relationship.

The legal basis is Art. 6 para. 1 lit. b GDPR, insofar as your request relates to a contract or pre-contractual measures. In all other cases, processing is based on our legitimate interest in handling your request in accordance with Art. 6 para. 1 lit. f GDPR.

Data transmitted via the contact form will be deleted as soon as it is no longer required for processing your request, unless there are statutory retention obligations.

6. Customer Account

If you can create a customer account on our website, we process the personal data required for this purpose. This may include, in particular:

  • Name
  • Email address
  • Billing and shipping address
  • Telephone number
  • Access data
  • Order history
  • Saved shopping carts or wish lists, if offered

Processing is carried out for the purpose of setting up and managing your customer account, simplifying future orders, and carrying out contractual or pre-contractual measures.

The legal basis is Art. 6 para. 1 lit. b GDPR.

You can generally have your customer account deleted at any time, unless statutory retention obligations prevent this.

7. Orders in the Online Shop

When you place an order in our online shop, we process the personal data required for order processing. This includes, in particular:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number, if required
  • Ordered products
  • Order number
  • Payment information
  • Delivery and shipping information
  • Communication related to the order

Processing is carried out for the acceptance and processing of your order, the delivery of the ordered goods, payment processing, invoicing, and compliance with legal obligations.

The legal basis is Art. 6 para. 1 lit. b GDPR. Insofar as statutory retention obligations exist, processing is additionally based on Art. 6 para. 1 lit. c GDPR.

8. Payment Processing

Payment service providers may be used for payment processing. Depending on the payment method offered, the necessary payment data is transmitted to the respective payment service provider.

Processed data may include, in particular:

  • Name
  • Billing address
  • Email address
  • Order amount
  • Order number
  • Payment method
  • Payment status
  • Possibly further data required for payment verification

Processing is carried out for the purpose of executing the payment and processing the purchase agreement.

The legal basis is Art. 6 para. 1 lit. b GDPR. Insofar as we process data for fraud prevention or to ensure payment processing, processing may also be based on Art. 6 para. 1 lit. f GDPR.

Note: The specific payment providers used, such as PayPal, Stripe, Klarna, Shopify Payments, Apple Pay, Google Pay, credit card providers, or bank service providers, must be explicitly added here.

9. Shipping and Delivery

For the delivery of ordered goods, we transmit the necessary data to shipping and logistics service providers. This may include, in particular:

  • Name
  • Shipping address
  • Email address
  • Telephone number, if required for delivery
  • Order and package information

Processing is carried out for the delivery of your order.

The legal basis is Art. 6 para. 1 lit. b GDPR.

Note: The specific shipping service providers used, such as DHL, DPD, UPS, Hermes, GLS, or other providers, should be added here.

10. Invoicing and Legal Retention Obligations

We process and store order, invoice, and payment data insofar as this is necessary to comply with legal retention obligations.

This applies in particular to commercial and tax law retention obligations. The corresponding data is stored for the legally prescribed periods and then deleted, unless there are other legal reasons for longer storage.

The legal basis is Art. 6 para. 1 lit. c GDPR.

11. Shopping Cart, Shop Functions, and Technically Required Cookies

Our online shop uses technically required cookies or comparable technologies to provide basic shop functions.

This may include, in particular:

  • Shopping cart function
  • Login and customer account function
  • Order process
  • Language settings
  • Security functions
  • Storage of technical session information

These cookies and technologies are necessary for the shop to function properly.

The legal basis for the processing of personal data is Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the functional, secure, and user-friendly provision of our online shop.

Insofar as information is stored or retrieved on your device, this occurs for technically necessary cookies on the basis of Section 25 para. 2 TDDDG.

Since our online shop is operated via Shopify, technically required cookies and comparable technologies from Shopify may be used for basic shop functions. These serve in particular the shopping cart function, secure order processing, session recognition, language settings, fraud prevention, and the technical provision of the shop.

12. Non-essential Cookies, Analysis and Marketing Services

Insofar as non-essential cookies, analysis tools, marketing tools, retargeting services, or comparable technologies are used on our website, this is only done on the basis of your prior consent.

This may concern services such as:

  • Web analysis
  • Conversion tracking
  • Remarketing
  • Personalized advertising
  • Social media pixels
  • External media or embedded content

The legal basis is Art. 6 para. 1 lit. a GDPR. Access to information on your device or storage of information on your device occurs on the basis of Section 25 para. 1 TDDDG.

You can withdraw any given consent at any time with effect for the future.

Note: If specific services such as Google Analytics, Google Ads, Meta Pixel, TikTok Pixel, Pinterest Tag, Microsoft Advertising, Hotjar, or similar services are used, they must be listed individually here.

13. Newsletter

If you can subscribe to a newsletter, we process your email address and any other voluntarily provided data to send you the newsletter.

Subscription generally takes place via the so-called double opt-in procedure. This means that after registration, you will receive an email in which you must confirm the registration.

Processing is carried out on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR.

You can withdraw your consent at any time with effect for the future, for example, via the unsubscribe link in the newsletter or by sending us a message.

Note: If no newsletter is offered, this section can be removed. If a newsletter service provider such as Mailchimp, Klaviyo, Brevo, Shopify Email, or another provider is used, it must be explicitly added.

14. Embedded Content and Files

Images, product information, PDF files, or other content may be embedded or made available for retrieval on our website. When such content is accessed, technical access data, in particular IP address, date and time of retrieval, and browser information, may be processed.

Processing is carried out for the display and provision of the content on our website.

The legal basis is Art. 6 para. 1 lit. f GDPR.

15. Hosting and Shopify Shop System

Our website and online shop are operated via the Shopify shop system.

The provider for merchants within the European Economic Area is:

Shopify International Limited
Victoria Buildings
2nd Floor
1–2 Haddington Road
Dublin 4, D04 XN32
Ireland

Shopify provides us with the technical platform through which we operate our online shop. In doing so, Shopify processes personal data that arises in connection with visiting our online shop, using shop functions, the contact form, the shopping cart, the customer account, and placing orders.

Data processed via Shopify may include, in particular:

  • IP address
  • Contact and customer data
  • Billing and shipping address
  • Email address
  • Telephone number, if provided
  • Order and product data
  • Payment status and payment information
  • Technical usage data
  • Communication data from contact forms or shop inquiries

Processing is carried out for the provision of our online shop, the processing of orders, payment and shipping processing, the management of customer accounts, technical security, and the improvement and stability of the shop.

The legal basis is Art. 6 para. 1 lit. b GDPR, insofar as processing is necessary for the performance of a contract or pre-contractual measures. In all other cases, processing is based on our legitimate interest in a secure, stable, and functional online shop in accordance with Art. 6 para. 1 lit. f GDPR.

Shopify also processes personal data as a processor on the basis of a Data Processing Addendum. For customer data from the European Economic Area, the United Kingdom, and Switzerland, Shopify initially names Shopify International Limited in Ireland as the processing entity and uses affiliated companies and sub-processors.

Since Shopify is an internationally active provider with its headquarters in Canada, personal data may also be processed outside the European Union or the European Economic Area. Shopify points out that even when certain merchant and customer data is stored in Europe, international data transfers may occur as part of the processing.

Further information on data processing by Shopify can be found in Shopify's privacy policy.

16. Recipients of Personal Data

Personal data is only passed on to third parties if this is necessary to process your request, execute an order, fulfill a contract, process payments, deliver goods, fulfill legal obligations, or protect legitimate interests.

Recipients may include, in particular:

  • Hosting and IT service providers
  • Shop system providers
  • Payment service providers
  • Shipping and logistics service providers
  • Tax advisors and accounting service providers
  • Legal advisors
  • Authorities, where there is a legal obligation

Any further transfer of your personal data will not take place without your consent.

17. Transfer to third countries

A transfer of personal data to countries outside the European Union or the European Economic Area only takes place if this is necessary for the fulfillment of our services, you have given your consent, there is a legal obligation, or suitable data protection guarantees exist.

If service providers based outside the EU or the EEA are used, we ensure that an adequate level of data protection is guaranteed, for example, by an adequacy decision of the European Commission or by concluding EU standard contractual clauses.

18. Storage duration

We store personal data only as long as this is necessary for the respective processing purposes.

Order, invoice, and payment data are regularly stored for the legally prescribed periods due to statutory retention obligations.

Data from contact inquiries will be deleted as soon as the inquiry has been finally processed and no legal retention obligations prevent this.

19. Your rights

You have the following rights within the framework of legal requirements:

  • Right to information according to Art. 15 GDPR
  • Right to rectification according to Art. 16 GDPR
  • Right to erasure according to Art. 17 GDPR
  • Right to restriction of processing according to Art. 18 GDPR
  • Right to data portability according to Art. 20 GDPR
  • Right to object according to Art. 21 GDPR
  • Right to withdraw a given consent according to Art. 7 para. 3 GDPR
  • Right to lodge a complaint with a data protection supervisory authority according to Art. 77 GDPR

You can contact us at any time to exercise your rights.

20. Right to object

If we process personal data on the basis of Art. 6 para. 1 lit. f GDPR, you have the right to object to this processing at any time for reasons arising from your particular situation.

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves to assert, exercise, or defend legal claims.

21. Right to lodge a complaint with the supervisory authority

You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates data protection regulations.

The responsible authority for Berlin is:

Berlin Commissioner for Data Protection and Freedom of Information
Alt-Moabit 59–61
10555 Berlin
Germany

Phone: +49 30 13889-0
Email: mailbox@datenschutz-berlin.de

22. Data security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, alteration, or disclosure.

Our website uses encrypted transmission via HTTPS/TLS, if your browser supports this.

23. Currency and amendment of this privacy policy

This privacy policy is currently valid.

We reserve the right to adapt this privacy policy if legal requirements change or if changes are made to our website, our online shop, or our data processing processes.

Status: June 2026